Frequently asked questions

Find answers to common questions about our products and services

  • Delivery depends on the product type:

    Primary & Secondary accounts are delivered via QR code login with full assistance.

    Full accounts and gift cards are delivered with complete details.

    Codes are sent as text or image.

    All orders are handled through WhatsApp.

  • Delivery time depends on product availability.

    Most orders are delivered as soon as they are ready, and we always aim for the fastest possible delivery.

  • Please contact us within 24 hours and provide proof (video or screenshots).

    If the issue is confirmed, we will provide a replacement according to our policy.

  • Refunds are not guaranteed.

    They are only considered in specific cases, such as unused digital products.

    Purchasing the wrong product or using the product makes it non-refundable.